1 Policy

Privacy Policy for Zylocorp OU
At Zylocainez, accessible from www.zylocainez.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Zylocainez and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Zylocainez. This policy is not applicable to any information collected offline or via channels other than this website.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
• Provide, operate, and maintain our webste
• Improve, personalize, and expand our webste
• Understand and analyze how you use our webste
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the webste, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

Log Files
Zylocainez follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons
Like any other website, Zylocainez uses ’cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information.

Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Zylocainez.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Zylocainez, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Zylocainez has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies
Zylocainez’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Zylocainez does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Conditions of Use Usage: Read all information and follow all steps exactly as stated. We do not take responsibility for any use of our cream that is not recommended on the description.

When ordering contract for the purchase only when Zylocainez confirmed the order through an order confirmation. An order confirmation is generated automatically. If the delivery date be changed in order, the customer will be notified as soon as possible. Zylocainez has Ownership and withdrawal rights to all products until full payment has been paid by the customer.

Prices exclude VAT


Shipping You can chose to ship with or without tracking. Normally you will receive your order within 5-days in Europe


Terms of payment Pay with VISA or MasterCard. All order must be payed in full before any goods are sent out


Sometimes there is delivery delays beyond our control. For example, occur when a supplier can not meet its delivery obligations to us. If this happens, we disclaim liability to the customer for the loss which the delay caused. You can trust that we will always notify you if delivery is delayed.

Transport risk Together with our shipping partners, we are for transportation risk ie. the risk that the goods are damaged or lost during shipment from our warehouse to you. You and the carrier assumes the risk in case returns to us.

Deliveries Goods in stock are normally shipped within 1-3 business days after we have received your order. In cases where a product must be ordered from the supplier, delivery time is slightly longer, up to 2 weeks. These items are marked with an order to be or if not then enlighten us customers about the estimated delivery time

5Warranty and return

When you receive your goods, it is important to immediately inspect the package. Should the packaging and contents to be damaged even notify you that your mail center or directly to the carrier. Always save the confirmation you receive on your goods are damaged. We are grateful if you notify us immediately if this happens.

customers have the right to cancel your purchase within 14 days after you receive the product and without good reason. When exercising the Right of withdrawal / Purchase, the customer pays for shipping. Withdrawal and Purchase does not apply when goods can not be returned in an unassembled, unused and undamaged condition. If you receive home goods that are faulty or delivered, we pay the return shipping of course. Contact us so we can agree on compensation for the return must be paid to you.


Complaints If you wish to complain about a damaged or defective product, please contact us by email within one week. E-mail: info@zylocainez.com Always save the packing, original box and payment confirmation. If you return a damaged product to us, do the simplest of the packing and packaging it was sent in. The warranty only covers original defects, ie defects that existed in the product on delivery. This does not apply in cases where we can not find anything wrong with the product or when you caused the damage himself. Ordinary wear and tear will not be replaced.

We reserve the right to alter fares as a result of large price deviations from our suppliers, typos or other errors that are beyond our control. Learn more about exceptions during the Force Majeure below. In the event of war, natural disaster, strikes, government decisions and similar events beyond our control which could not reasonably foreseeable, and affects the contractual agreements and commitments on our part, which means that we can not keep that agreement / pledge, shall be the basis that we released from our obligations to fulfill that contract.


Refunds Refunds are made to your bank account or the way the customer suggests. Refund is made within five working days that we have received and accepted your return.



Zylocorp OÜ Laki 30 Tallinn
Registry code 14495614

Send Us An E-Mail