1Policy

Conditions of Use Usage: Read all information and follow all steps exactly as stated. We do not take responsibility for any use of our cream that is not recommended on the description.

1. Buy When ordering contract for the purchase only when Zylocainez confirmed the order through an order confirmation. An order confirmation is generated automatically. If the delivery date be changed in order, the customer will be notified as soon as possible. Zylocainez has Ownership and withdrawal rights to all products until full payment has been paid by the customer.

2. Price Prices exclude VAT

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3. Shipping You can chose to ship with or without shipping. Normally you will receive your order within 5-days in Europe

4. Terms of payment Pay with VISA or MasterCard. 5. Deliveries Goods in stock are normally shipped within 1-3 business days after we have received your order. In cases where a product must be ordered from the supplier, delivery time is slightly longer, up to 2 weeks. These items are marked with an order to be or if not then enlighten us customers about the estimated delivery time

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6. Delivery Delays Sometimes there delivery delays beyond our control. For example, occur when a supplier can not meet its delivery obligations to us. If this happens, we disclaim liability to the customer for the loss which the delay caused. You can trust that we will always notify you if delivery is delayed.

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7. Transport risk Together with our shipping partners, we are for transportation risk ie. the risk that the goods are damaged or lost during shipment from our warehouse to you. You and the carrier assumes the risk in case returns to us.

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8. Damaged goods When you receive your goods, it is important to immediately inspect the package. Should the packaging and contents to be damaged even notify you that your mail center or directly to the carrier. Always save the confirmation you receive on your goods are damaged. We are grateful if you notify us immediately if this happens.

9. customers have the right to cancel your purchase within 14 days after you receive the product and without good reason. When exercising the Right of withdrawal / Purchase, the customer pays for shipping. Withdrawal and Purchase does not apply when goods can not be returned in an unassembled, unused and undamaged condition. If you receive home goods that are faulty or delivered, we pay the return shipping of course. Contact us so we can agree on compensation for the return must be paid to you.

10. Complaints If you wish to complain about a damaged or defective product, please contact us by email or phone within one week. We can phone between 09.00-18.00. Email: kratom@kratomspecialisten.com Always save the packing, original box and payment confirmation. If you return a damaged product to us, do the simplest of the packing and packaging it was sent in. The warranty only covers original defects, ie defects that existed in the product on delivery. This does not apply in cases where we can not find anything wrong with the product or when you caused the damage himself. Ordinary wear and tear will not be replaced.

11. Refunds Refunds are made to your bank account or the way the customer suggests. Refund is made within five working days that we have received and accepted your return.

12. Reservation We reserve the right to alter fares as a result of large price deviations from our suppliers, typos or other errors that are beyond our control. Learn more about exceptions during the Force Majeure below. Force Majeure In the event of war, natural disaster, strikes, government decisions and similar events beyond our control which could not reasonably foreseeable, and affects the contractual agreements and commitments on our part, which means that we can not keep that agreement / pledge, shall be the basis that we released from our obligations to fulfill that contract.

Contact
Zylocorp OÜ Laki 30 Tallinn
Registry code 14495614
info@zylocainez.com

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